SCAN 5-2 Specifications Page 120
- Page / 432
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Trend Micro™ OfficeScan™ 10 Administrator’s Guide
3-52
Manually Uninstalling the Client
Perform manual uninstallation only if you encounter problems uninstalling the client
from the Web console or after running the uninstallation program.
To perform manual uninstallation:
1. Log on to the client computer using an account with Administrator privileges.
2. Right-click the OfficeScan client icon on the system tray and select Unload
OfficeScan. If prompted for a password, specify the unload password then click
OK.
Note: Disable the password on computers where the client will be unloaded. For
details, see Client Privileges and Other Settings on page 9-5.
3. If the unload password was not specified, stop the following services from
Microsoft Management Console:
• OfficeScan NT Listener
• OfficeScan NT Firewall
• OfficeScanNT RealTime Scan
• OfficeScan NT Proxy Service
• Trend Micro Unauthorized Change Prevention Service (if the computer runs
an x86 type platform)
4. Click Start > Programs, right-click Trend Micro OfficeScan Client, and click
Delete.
5. Open Registry Editor (regedit.exe).
WARNING! The next steps require you to delete registry keys. Making incorrect
changes to the registry can cause serious system problems. Always
make a backup copy before making any registry changes. For more
information, refer to the Registry Editor Help.
- OfficeScan 1
- Chapter 9: Managing Clients 11
- Contents 13
- Software 14
- Chapter 12: Getting Help 14
- Appendix A: Glossary 15
- List of Tables 17
- OfficeScan Documentation 22
- Audience 23
- Document Conventions 23
- Terminology 24
- —all of which are 25
- TERMINOLOGY DESCRIPTION 26
- Chapter 1 27
- About OfficeScan 28
- New in this Release 28
- Introducing OfficeScan 29
- Key Features and Benefits 31
- The OfficeScan Server 33
- The OfficeScan Client 35
- Smart Scan Server 36
- Smart Scan Server Types 38
- Chapter 2 39
- The Web Console 40
- NSTALLATION TYPE URL 41
- Web console banner area 42
- Security Summary 43
- Top 10 Security Risks screen 47
- The OfficeScan Client Tree 49
- Client Tree General Tasks 50
- Client Tree Specific Tasks 51
- MENU BUTTON TASK 52
- • Firewall Logs on page 7-17 54
- Outbreak Prevention screen 55
- Component Update screen 55
- Rollback screen 56
- Security Risk Logs screen 57
- OfficeScan Domains 58
- Security Compliance 60
- PATH: SECURITY COMPLIANCE 61
- TATUS DESCRIPTION 62
- Recommended tasks: 63
- STATUS DESCRIPTION 63
- Section 1 67
- Chapter 3 69
- Installation Requirements 70
- RESOURCE REQUIREMENT 71
- • Intel x64 processor 74
- • AMD64 processor 74
- Installation Methods 79
- • Windows Vista Home 80
- • Windows XP Home 80
- • Windows Vista 80
- • Windows 2008 80
- • 64-bit platforms 80
- INSTALLATION METHOD/ 81
- OPERATING SYSTEM 81
- DEPLOYMENT CONSIDERATIONS 81
- PACKAGE TYPE DESCRIPTION 86
- file is correct. To 87
- Client Packager Settings 88
- Using Vulnerability Scanner 98
- Domain Structure 100
- Network Traffic 101
- Network Size 101
- Managing General Settings 104
- • InterScan eManager 3.x: 105
- • InterScan VirusWall™ 3.x: 105
- PRODUCT DESCRIPTION 106
- Running Vulnerability Scan 108
- ETTING DESCRIPTION 109
- Creating a Scheduled Task 110
- Post-installation 116
- To perform a test scan: 117
- Uninstalling the Client 118
- Chapter 4 125
- Antivirus Components 126
- Keeping Protection Up-to-Date 127
- Anti-spyware Components 130
- Firewall Components 130
- Web Reputation Component 130
- Programs 132
- Update Overview 134
- Smart Scan Server Update 136
- OfficeScan Server Update 137
- Server Update Source 139
- Proxy for Server Update 140
- Server Component Duplication 140
- Server Update Methods 143
- Server Update Logs 144
- Client Update 147
- 2. Click Notify All Clients 148
- Customized Update Source 149
- Standard Update Source 150
- Client Update Methods 151
- OPTION DESCRIPTION 153
- Manual Update 155
- Update Privileges 157
- PROXY SETTINGS USED USAGE 158
- Client Update Logs 159
- Client Update Notification 159
- Component Rollback 160
- Update Agents 161
- Update Agent Configuration 162
- Component Update Summary 167
- Chapter 5 169
- About Security Risks 170
- Spyware and Grayware 172
- Potential Risks and Threats 174
- Scan Methods 176
- Typical 178
- Smart Scan Source 183
- Standard List 184
- Custom Lists 185
- Scan Types 187
- Manual Scan 189
- Scheduled Scan 190
- Scan Now 191
- Initiating Scan Now 192
- Scan Criteria 193
- Scan Exclusions 195
- Scan Actions 198
- <Client installation 204
- FILE DESCRIPTION 204
- ILE DESCRIPTION 205
- <Server installation 206
- PARAMETER DESCRIPTION 207
- Spyware/Grayware Scan Actions 208
- To restore spyware/grayware: 210
- Scan-related Privileges 211
- Global Scan Settings 211
- Security Risk Notifications 212
- VARIABLE DESCRIPTION 213
- Security Risk Logs 216
- Quarantined 217
- Access denied 217
- Unable to delete the file 219
- Unable to clean the file 221
- Spyware/Grayware Logs 222
- Spyware/Grayware Restore Logs 224
- Outbreak Protection 225
- FOLDER SESSION LINK 226
- 4. Click Save 227
- Outbreak Prevention 228
- Outbreak Prevention Policies 229
- Block Ports 230
- Disabling Outbreak Prevention 232
- Device Control 233
- Device Control Logs 235
- Chapter 6 237
- Web Reputation 238
- About Web Threats 238
- Location Awareness 239
- Web Reputation Policies 239
- Approved URLs 241
- Proxy for Web Reputation 241
- TIONS TAB 242
- Web Reputation Logs 243
- Chapter 7 245
- About the OfficeScan Firewall 246
- Using the OfficeScan Firewall 247
- Firewall Policies 249
- To add a policy: 251
- EXCEPTION 253
- XCEPTION 254
- CTION PROTOCOL PORT DIRECTION 254
- To edit a policy exception: 255
- To delete an entry: 255
- Firewall Profiles 256
- To add a profile: 258
- To edit a profile: 259
- Firewall Privileges 260
- Firewall Logs 261
- To test the firewall: 262
- Services section 264
- Section 2 265
- Chapter 8 267
- Role-based Administration 268
- To add a custom role: 271
- To modify a custom role: 271
- User Accounts 272
- To modify a custom account: 275
- Trend Micro Control Manager 276
- Reference Servers 280
- System Event Logs 281
- Managing Logs 282
- Log Maintenance 284
- Licenses 285
- ICENSE NEW ACTIVATION CODE 286
- OfficeScan Database Backup 287
- Web Console Password 289
- Quarantine Manager 290
- Server Tuner 291
- To run Server Tuner: 292
- Chapter 9 295
- Computer Location 296
- Managing Clients 297
- Gateway Settings Importer 298
- SETTINGS 299
- Roaming Privilege 300
- Scan Privileges 301
- Scheduled Scan Privileges 302
- Mail Scan Privileges 306
- Toolbox Privilege 308
- Proxy Configuration Privilege 308
- Component Update Privileges 309
- Client Uninstallation 309
- Client Unloading 309
- Update Settings 309
- Web Reputation Setting 310
- Scheduled Scan Setting 310
- Client Security 311
- POP3 Email Scan Settings 311
- Restart Notification 311
- Global Client Settings 312
- Scheduled Scan Settings 317
- Firewall Log Settings 319
- Alert Settings 319
- OfficeScan Service Restart 320
- Client Self-protection 321
- Reserved Disk Space 322
- Automatic Proxy Configuration 323
- Client Grouping 324
- Online Clients 325
- Offline Clients 326
- DESCRIPTION 327
- Required Actions 329
- OfficeScan server 331
- Connection Verification Logs 332
- Client Proxy Settings 333
- External Proxy 334
- Client Mover 335
- Touch Tool 336
- Client Information 337
- To import client settings: 338
- Managing Inactive Clients 339
- Section 3 341
- Chapter 10 343
- Components and Terms 344
- COMPONENT DESCRIPTION 345
- TERM DEFINITION 346
- Cisco NAC Architecture 348
- Policy Server for Cisco NAC 349
- The Policy Server 351
- Rule Composition 352
- Default Rules 354
- • Update 355
- • Perform automatic 355
- • Display 355
- • Enable client 356
- Policy Composition 357
- Default Policies 358
- Synchronization 359
- Certificates 359
- The CA Certificate 361
- CA Certificate Installation 366
- Cisco Trust Agent Deployment 368
- To import the certificate: 369
- ACS Server Configuration 377
- To add a Policy Server: 378
- To delete a Policy Server: 378
- Policy Server 378
- Policy Server Registration 380
- Policies 380
- Client Validation Logs 381
- Client Log Maintenance 381
- Administrative Tasks 381
- Chapter 11 383
- Configuration 384
- OfficeScan Integration 385
- NAME VALUE 387
- Chapter 12 389
- Troubleshooting Resources 390
- To enable debug logging: 391
- To disable debug logging: 391
- Installation Logs 392
- Component Update Log 393
- Client Packager Log 393
- VSEncrypt Log 394
- Control Manager MCP Agent Log 394
- Getting Help 395
- Virus Scan Engine Log 396
- Outbreak Logs 396
- OfficeScan Client Logs 397
- Fresh Installation Log 398
- Upgrade/Hot Fix Log 398
- Damage Cleanup Services Log 398
- Mail Scan Log 398
- Client Connection Log 399
- Client Update Log 399
- Outbreak Prevention Log 399
- OfficeScan Firewall Log 400
- Contacting Trend Micro 403
- TrendLabs 405
- Security Information Center 405
- Documentation Feedback 406
- Appendix A 407
- Glossary 409
- Trojan Port 417
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